Order FAQ

Common order questions and answers

As a customer, it's natural to have questions about the ordering process. In this section, we will address some common questions that you may have when placing an order with Somerset Reclamation.

How do I place an order?

Ordering from Somerset Reclamation is a simple and straightforward process. To place an order, follow these steps:

  1. Browse our website and select the items you wish to purchase.
  2. Add the items to your cart by clicking the "Add to Basket" button.
  3. Review the items in your cart and proceed to checkout.
  4. Provide your shipping and invoice information.
  5. Choose your preferred payment method and complete the transaction.
  6. You will receive an order confirmation email with the details of your purchase.

Can I make changes to my order after it has been placed?

Once an order has been placed, it is not possible to make changes to the order online. However, if you need to make any modifications or have any specific requests, please contact our customer support team as soon as possible. We will do our best to accommodate your needs.

How can I track my order?

After your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the progress of your shipment. Simply visit the carrier's website and enter the tracking number in the designated tracking tool.
You can also start a chat and the order status will be show

What should I do if there is an issue with my order?

If you encounter any issues with your order, such as missing items, damaged items, or any other concerns, please contact our customer support team immediately. We strive to provide the best possible shopping experience and will work with you to resolve any problems.

Can I cancel my order?

If you need to cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request. However, please note that if your order has already been shipped, it may not be possible to cancel it. In such cases, you may need to follow our return policy for a refund.

What is your return policy?

Our return policy allows for returns within 30 days of receiving your item. To be eligible for a return, the item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. Please refer to our refund policy for more details on how to initiate a return.

If you have any further questions or need assistance with your order, please don't hesitate to contact our customer support team. We are here to help and ensure that your shopping experience with Somerset Reclamation is a positive one.

Can i collect my order?

Yes no problem,  Browse our inventory, select Click & Collect at checkout, and collect your items within hours or by the next day. Larger items may take a bit longer.